Creating an exceptional colleague experience is the key to unlocking future business success. We are a people-based, technology-enabled business – it’s our talented colleagues who design, deliver and manage the service delivery that keeps our clients’ digital assets safe and secure.
Why colleague experience matters
For our business, a great colleague experience will help us attract and retain top talent. When colleagues feel empowered and psychologically safe, they are more likely to innovate and contribute to a more positive client experience.
By creating the right environment we provide a platform for their personal and professional growth, which directly contributes to NCC Group’s growth and adaptability in what is an ever-evolving marketplace.
Our progress
Our globally, HR-led programme ensures colleagues have access to support at all points in their careers. To help us further develop our people proposition, we have designed three pillars to focus activities aligned with colleague feedback and global best practice: health, family and flexibility.
Transitioning our activities is ongoing; however, some early work has seen us launch new policies and harmonise benefits that support our colleagues at key life stages.
Our ambition is to be a leading family-friendly employer and offer enhanced leave programmes from day one of a colleague’s experience with NCC Group.
This suite of “moments that matter” policies include marriage/civil ceremonies, pregnancy loss, fertility treatment, maternity and paternity leave, menopause, moving home, pet care and cancer related milestones and treatment.
We are focused on preventative health and early diagnostics, and a sample of activities in the past year includes:
- Training to understand what burnout is and how to avoid it, specifically aimed at individuals working in high pressure environments.
- Male mental health – understanding specific challenges to asking for help and taking steps to look after your own health and wellbeing.
- Launching our MenoPause and Connect community supported by a new global Menopause Policy, line manager training and support tools for colleagues.
- Managers in the UK and APAC regions joined training with our Employee Assistance Programme provider on mental health, with the aim of reinforcing the importance of colleague wellbeing and removing stigma associated with mental illness.
Another important element of our work is to provide support to colleagues and their families who are impacted by local disaster. Support is tailored to the needs of colleagues, helping them to get back on their feet, but our approach to flexibility also ensures they focus on their personal safety and wellbeing as a priority and know they are supported by their colleagues. During 2024, we supported colleagues in the Philippines, the US and Spain during extreme weather related events.
Measuring progress and driving action
We have a number of mechanisms to measure colleague engagement, which include our engagement survey using the Glint platform. On average, 1,456 colleagues responded to the three surveys run, with an improved engagement score of 13 points from 2023 (period was 1 June 2023 to 30 September 2024 – a 16 month period due to a change in financial year end).
Actions from the surveys are driven locally, with recommendations at a global level led by the Executive Committee and fed into relevant decision making processes.
In addition to the survey, Senior Non-Executive Director Julie Chakraverty hosts monthly colleague sessions to ensure the Board is listening to the voice of colleagues and decision making takes into account their interests. In the past financial year, over 80 colleagues met with Julie, who reported feedback to the Board each month.
Our future and ambition
In addition to building out our three pillars – health, family and flexibility – we continue to listen to feedback from colleagues to help shape our future colleague experience. Our colleague resource groups play an important role in this and with executive sponsorship and resources they are building their programmes to best serve the communities they represent.
