As a global business, we have many external stakeholders, which are not limited to the countries we are based in. Stakeholder engagement and feedback is a key component of our sustainability decision-making process to ensure the Board understands impacts, risks and opportunities. Board-level sponsorship of Sustainability and ESG reporting is through the Chair of the Audit Committee and Non-Executive Director, Lynn Fordham, which provides further assurance that stakeholder feedback is considered in decision making.
Colleague engagement is led by the people team, supported by the internal communications team. The focus for the past financial year has been around our people proposition, with some significant developments in supporting colleagues around key life stages.
Client engagement is the responsibility of the whole organisation, led by our sales and delivery teams. The sales and delivery team is supported to do this by functional experts in the business – from Compliance and Finance, to Procurement and Sustainability for example. Everyone at NCC Group works together in service of clients with the aim to be a responsible supply chain partner. A good example of this client focus is our ambition to report voluntarily against the new European Sustainability Reporting Standards, to support our European clients’ reporting requirements.
Investor and financial analyst engagement is led by the Director of Investor Relations and Sustainability, Chief Financial Officer and Chief Executive Officer. We take a proactive approach, ensuring that our investment case is understood by scheduling regular roadshows around results, as well as capital market events.
Supplier engagement on sustainability is currently limited to on-boarding through our Supply Chain Code of Conduct; however, this presents us with an opportunity to enhance engagement. We’ll lead on this with climate change in the next financial year as part of our planned developments in this area.
See page 5 of the 2024 Sustainability Report for examples of stakeholder engagement with colleagues and investors. And page 14-15 of the 2024 Annual Report and Accounts for further information on all stakeholder engagement.
